Terms & Conditions: Payments, Shipping & Returns

By viewing, using, accessing, browsing, or submitting any content or material on the Loft Online Order System, you agree to these Online Customer Terms & Conditions, our Privacy Policy, our Website Terms & Conditions of Use, and our Returns Policy (collectively our “Terms & Conditions”) as a binding legal agreement between you and Loft. If you do not agree to these Terms & Conditions, then you may not use the Loft Online Order System.

All prices are in Australian currency and include GST. Unless expressly stated on our Website, all product prices exclude insurance and any additional charges for delivery, freight, case and packaging charged by Loft or a third party.
Full payment for products must be made at the time of purchase.

Currently we only ship within Australia. 
We use a recognised national courier company for all shipping within Australia. 
A quote will be issued upon reception of delivery address. 
All furniture will be dispatched from our Sydney warehouse within 5 business days from receipt of payment. After dispatch, shipping time to most capital cities is 3-4 business days. All deliveries are kerbside, that is, to your front door only. For heavy or bulky items you may need help to carry the furniture inside. For special delivery needs please contact us for a quotation. 

Delivery time for out of stock items can be delayed due to changes in shipping schedules, dock strikes, container x-rays, carrier delays and overseas suppliers changing dates. Dates are estimates only and we apologise in advance for any delays that may be experienced.

We provide an unconditional return policy on all our furniture purchased from our Website.
After receiving the furniture, if for any reason whatsoever you are not satisfied, please return it in its original, unmarked condition and packaging within 7 days for a full refund (shipping charge is not refundable).